Refund and Returns Policy

At Agentlx, your satisfaction is important to us. While we strive to ensure each order meets your expectations, we understand that mistakes can happen. This policy outlines the conditions under which returns and refunds may be granted. Please read carefully before submitting a request.

1. When Returns Are Accepted

We only accept return requests under specific circumstances. These include receiving the wrong product, the wrong color or size (if different from what was ordered), or a product that arrives damaged or with manufacturing defects.

Please note that returns due to buyer’s remorse, dissatisfaction with fit or feel, or incorrect sizing – when the correct item was sent based on your order – will not be accepted.

2. Return Request Period

All return requests must be made within 30 days of receiving your order. Requests submitted beyond this period unfortunately cannot be considered.

3. What You Need to Provide

To initiate a return, please contact us through our website’s Contact Us page or via email support@agentlx.com. Your message should include:

• Your full name and the order number
  
• A clear explanation of the issue
  
• Photo documentation showing the problem
  

We require at least two clear, well-lit photos that include the specific defect or issue, the item’s size tag (if applicable), and both the front and back views of the product. If photo evidence is missing or insufficient, we are unable to process the return.

Additionally, please indicate whether you would prefer a refund or a replacement.

4. What Happens Next

Once we receive your request and verify the details, we will inform you whether it’s approved. If the item qualifies for a return:

• A replacement will be sent if the item is still in stock
  
• If not, a refund will be issued to your original payment method
  

Refunds are typically processed within 7 business days once your return is accepted.

5. Return Limitations

We are unable to accept returns under the following conditions:

• Incomplete or missing photo evidence
  
• Damage caused by the customer after delivery (e.g., wear, improper washing)
  
• Returns sent without prior approval
  
• Requests made after the 30-day return window
  

Refund Policy

We understand how important it is for our customers to feel confident when requesting a refund. That’s why we’ve created a transparent, step-by-step refund process to ensure clarity and fairness.

If your return is approved, we’ll proceed with your refund according to the steps below. Please read carefully to understand how your refund will be handled.

How is a refund processed?

1. Initial Review
   Once your return request is submitted with complete information and photo evidence, our support team will begin reviewing it within 48 – 72 hours.
   
2. Return Confirmation
   If your return meets our eligibility criteria, we will notify you via email and provide return instructions or a prepaid return label (in case the error is ours).
   
3. Item Inspection
   When your returned item reaches our facility, we conduct a physical inspection to ensure it is:
   
   • Unworn and unwashed
     
   • With original tags
     
   • In original condition and packaging
     
4. Refund Approval
   After passing inspection, your return will be approved for refund. You’ll receive an official confirmation email with a breakdown of what to expect.
   
5. Processing the Refund
   
   • We’ll issue the refund to your original payment method (e.g., credit card, PayPal).
     
   • The processing time on our end is typically within 7 business days.
     
   • Depending on your bank or payment provider, it may take an additional 3 – 5 business days for the funds to reflect in your account.
     

Need help with a return or refund? Contact us at support@agentlx.com for timely assistance.

Exchange Policy

We’re happy to provide exchanges in cases where:

• You received the wrong size, item, or color
  
• The product has a manufacturing defect or visible damage
  

To request an exchange, please contact our support team at support@agentlx.com with the same required details as in a return (order number, issue description, and supporting photos). Let us know which size or item you’d like as a replacement.

If the requested exchange item is available, we will ship it at no extra cost. In the event the item is out of stock, we’ll offer a full refund or discuss alternative solutions with you.

Please remember that exchanges are only processed once the original item has been approved for return.