Agentlx Black Pleated Active Skirt

Agentlx Return & Refund Policy Summary

Agentlx values customer satisfaction and accepts returns only under specific conditions such as receiving the wrong product, incorrect size/color, or damaged/defective items. Returns due to buyer’s remorse or fit dissatisfaction are not accepted.

Key Points:

• Return Window: Requests must be made within 30 days of delivery.

• Return Request: Customers must contact support with order details, a clear issue explanation, and at least two well-lit photos showing the defect, size tag, and product views.

• Approval Process: Returns are reviewed within 48-72 hours. Approved returns can lead to a replacement (if in stock) or a refund.

• Refunds: Issued after item inspection confirming original condition. Refunds take up to 7 business days to process, plus additional bank processing time.

• Exclusions: Returns are not accepted for damage caused by customers, missing photo evidence, or returns without prior approval.

• Exchanges: Offered for wrong or defective items, requiring the same submission process as returns. Exchanges ship free if the replacement is in stock; otherwise, a refund or alternatives will be offered.

For assistance, customers can contact support@agentlx.com.

Agentlx Shipping Policy Summary

Agentlx ships to all 50 U.S. states (including Alaska and Hawaii) but does not offer international or APO/FPO shipping.

Key Details:

• Processing Time: Orders are processed within 1–2 business days. Orders placed before 2:00 PM EST on weekdays get same-day processing; others are processed the next business day.

• Shipping Duration: Delivery typically takes 5–7 business days after processing, totaling around 6–9 business days from order placement. Timing may vary due to location, weather, or holidays.

• Carriers: Shipments are sent via USPS, UPS, or FedEx, chosen based on efficiency.

• Shipping Fees: Flat rate of $6.99 per order, no extra charges for weight, quantity, or location.

• Tracking: Tracking info is emailed once shipped; tracking updates may take up to 48 hours. Contact support if you don’t receive tracking within 3 business days.

• Lost Packages: If marked delivered but missing, check locally and wait 24 hours. Contact support within 7 days if still missing for investigation and possible replacement or refund.

• Incorrect Addresses: Customers must provide accurate addresses. Delays or losses from incorrect addresses are not Agentlx’s responsibility. Returned packages incur a $6.99 re-shipping fee. Unclaimed packages may be discarded after 30 days.

For questions or help, contact support@agentlx.com.