Agentlx Return & Refund Policy Summary
Agentlx values customer satisfaction and accepts returns only under specific conditions such as receiving the wrong product, incorrect size/color, or damaged/defective items. Returns due to buyer’s remorse or fit dissatisfaction are not accepted.
Key Points:
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Return Window: Requests must be made within 30 days of delivery.
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Return Request: Customers must contact support with order details, a clear issue explanation, and at least two well-lit photos showing the defect, size tag, and product views.
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Approval Process: Returns are reviewed within 48-72 hours. Approved returns can lead to a replacement (if in stock) or a refund.
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Refunds: Issued after item inspection confirming original condition. Refunds take up to 7 business days to process, plus additional bank processing time.
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Exclusions: Returns are not accepted for damage caused by customers, missing photo evidence, or returns without prior approval.
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Exchanges: Offered for wrong or defective items, requiring the same submission process as returns. Exchanges ship free if the replacement is in stock; otherwise, a refund or alternatives will be offered.
For assistance, customers can contact support@agentlx.com.
